The EMS network spans the world and each of its regions has its own specific needs. To address the needs of the Caribbean region, EMS Cooperative member Posts met in May to share their market expertise at two EMS events in Bridgetown, Barbados.
The first event was the EMS symposium for senior managers from the Caribbean region. Ten Caribbean members shared success stories and heard ideas from top-trade lane partners.
To ensure that EMS in 2024 meets the needs of Caribbean customers, the participants agreed that their first priorities will be to introduce the Customs Declaration System application, allowing customers to complete their EMS label online. Caribbean posts will also aim to implement the latest electronic advance data so that they have tracking information that meets e-commerce business needs. To enhance reliability they intend to implement accurate end-to-end standards and will pursue export growth opportunities with Small and Medium Enterprises and the tourism industry. The Cayman Islands, Jamaica and Trinidad and Tobago agreed to work on a pilot to enhance transportation time for EMS items.
Following the symposium there was a second event, an EMS Electronic Advance Data (EAD) workshop for the Caribbean region. Transmitting EAD is a key factor to ensuring a seamless shipping process for customers and many postal operators are making EAD mandatory for all their inbound items. Caribbean operators came away from the training with a the tools and knowledge needed to implement the standard.
Caribbean Posts are modernizing facilities and improving EMS service performance to meet customer demand. The ideas exchanged at both events showed how EMS operators in the Caribbean are working hard to improve the customer experience.