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Disclaimer & confidentiality

EMS tracking disclaimer

EMS does not intervene in service issues between Posts and their customers. Such enquiries and claims must be initiated by the sender at the post office in the origin country. National Posts manage postal tracking data, and their Customer Service departments can answer general item queries or help you locate your item. 

Web disclaimer

  1. Anyone may use or reproduce any information presented on this website, subject to any specific terms of use that might appear with such information, provided that the use of such information is accompanied by an acknowledgement that the UPU is the source.
  2. The UPU makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to, the accuracy, accessibility, integrity and timeliness of any information presented on this website. The UPU assumes no liability or responsibility for any errors or omissions in the content of this website and further disclaims any liability of any nature for any loss howsoever caused in connection with using this website, including failure of performance, computer virus or communication line failure, regardless of cause, or for any damages resulting therefrom. The UPU may make changes to these materials at any time without notice.
  3. Hyperlinks to other websites are provided as a convenience only, and imply neither responsibility for, nor approval of, the information contained in those other web sites on the part of the UPU. The UPU makes no warranty, either express or implied, as to the accuracy, availability, reliability or content of such information, text, graphics and hyperlinks. The UPU has not tested any software located on other sites and does not make any representations as to the quality, safety, reliability or suitability of such software.
  4. As the case may be, the collection and retention of personal information by the UPU through its website may be subject to the terms of a UPU privacy policy.
  5. Nothing in or relating to this disclaimer or the UPU website shall be deemed a waiver, explicit or implied, of any of the privileges and immunities of the UPU.

Confidentiality Statement

EMS Cooperative Audit & Measurement and Pay-for-Performance Programmes

The tracking data received in the framework of the EMS Audit and Measurement and Pay-for-Performance programmes is confidential and shall only be used by the EMS Cooperative and the International Bureau (through its EMS Unit) for control of quality and statistical purposes, including activities such as performance analysis and production of reports for EMS operators; in this regard, such tracking data will not be passed on to third parties by the UPU without the authorization of the EMS operator concerned.

Furthermore, the analyses and reports referred to above may be used for the publication of EMS Cooperative statistics and/or presentation materials in a consolidated and aggregate format. These materials, which shall not contain any personal or commercially-sensitive information, may be published on the EMS Cooperative website with rights of access restricted to members of the EMS Cooperative and the EMS Unit. A subset of these consolidated materials may also be used to meet UPU regulatory requirements or decisions as necessary.