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African and Arab operators ready to use new EMS tools

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Participants at Cairo training

Members from the Arab region and Africa were first to benefit from this year’s round of the EMS Cooperative’s regional training. The focus for 2020 is on the new tools developed by the EMS Cooperative to assist EMS members around the world.

Seventeen delegates from English-speaking African and Arab EMS operators took part in the EMS training workshop in Cairo, Egypt from 3-5 March. EMS operators were updated on the EMS Cooperative strategy and the latest EMS standards, revised for 2020 in response to changing market and customers' needs.

A key part of this year’s training is a focus on the new tools available to assist members. Over the three days, members received training to show how they can get the most out of the EMS reporting system, EMS SMART. Members at the workshop also saw a demonstration of the soon-to-be released new EMS customer service system, i-Care. In response to changing international legislation and requirements, the UPU’s Postal Technology Centre presented on solutions for the transmission of electronic advance data (EAD).

EMS operators left the event with confidence on how to use these new tools to provide EMS customers with a service with even better efficiency and security. The EMS Cooperative held the workshop in collaboration with the UPU Postal Technology Centre, Egypt Post and the Pan-African Postal Union. Thanks to Egypt Post for hosting the event.