The EMS Cooperative works together to provide postal customers with a competitive network to support the growing international e-commerce market. The progress of the EMS service was discussed by operators from around the world at their recent General Assembly, held at the UPU headquarters in Switzerland on 12-13 April 2018.
The focus on improvements and the demands set by the Cooperative meant that 2017 was a successful year with some outstanding results. Many members have improved their level of service with some achieving double digit EMS export volume growth over the last year, including EMS Cooperative members from Nigeria, South Africa, Ghana, Qatar, Hong Kong, India, Australia, New Zealand, France, Russia, Panama, Colombia and Jamaica.
Fifteen operators were presented with awards for their excellent EMS customer care: Azerbaijan; Cambodia; Cameroon; China (People’s Rep.); Ghana; Hong Kong (China); Korea (Rep.); Luxembourg; Macao (China); Madagascar; Mauritius; Singapore; Thailand; Viet Nam and the United Arab Emirates. Alongside this seven awards were handed out for operators meeting the high standards for EMS performance awards: Silver: El Salvador; Hong Kong (China); Moldova; Slovenia; Thailand; Viet Nam with Bronze awards going to Singapore and the United Arab Emirates.
Over 75 participants from 49 global operators attended the annual EMS Cooperative General Assembly to share their current successes in improving EMS as well as agreeing on the next steps needed to support the growing e-commerce market.