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E-commerce pilot project in Africa

E-commerce is a priority for EMS Cooperative members in Africa, as demonstrated by the signing of the Addis Ababa Plan of Action for E-Commerce in 2015.
In May, an e-commerce workshop took place in Berne for African members taking part in an e-commerce pilot project. The workshop looked at regional trends; market demands; e-commerce innovations and customer needs. The group discussed actions needed to ensure e-commerce readiness.
The participants are well placed to work together to share strengths and take forward the actions needed. For example, Ethiopia has the highest EMS volume growth and excellent EMS service performance progress; Nigeria is strong on EMS export growth; Kenya excels in EMS customer care performance and Senegal has a high level of EMS service performance.
Participating pilot posts are expected to fulfil their compliance with the Addis Ababa Plan of Action and enhance their e-commerce readiness to achieve the targets set out in the EMS Cooperative Business Plan.
The workshop was organized by the UPU in collaboration with the Pan African Postal Union (PAPU) within the framework of the Regional Development Plan for Africa 2013–2016.​

Other news

 2015 EMS award winners

Congratulations to the 2015 EMS award winners: the five EMS customer care award winners and the twenty EMS performance award winners.

2016 EMS Cooperative General Assembly 

Over 90 participants representing 44 administrations attended the 19th EMS Cooperative General Assembly in Berne >>  Report and documents

 EMS worldwide coverage - new member

Welcome to Jersey who has joined the EMS Cooperative >> EMS Cooperative members

What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.