What is EMS?
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EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).
The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network, establish the rules for international mail exchanges among its 191 members and improves the quality of service for customers.
The EMS Cooperative was created in 1998 within the framework of the UPU. Its main objective is to promote cooperation between members to allow them to provide customers with a high quality, competitive EMS service worldwide.
For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.
2013 call centre of the year
Congratulations to Japan, Hong Kong (China) and Azerbaijan who have been voted as the best EMS call centres of the year >> 2013 winners
2014 EMS General Assembly
Members are invited to attend the 17th EMS Cooperative General Assembly on 3-4 April 2014 >> General Assembly 2014
EMS Cooperative members invited to vote
Members are asked t0 cast their vote: the EMS Board election and EMS Standard Agreement & EMS Procedures 2015 >> EMS consultations
EMS worldwide coverage - new member
Welcome to Côte d'Ivoire (Rep.) as the latest member to join the EMS Cooperative >> EMS Cooperative members
New user guide for EMS EVT v3
A new user guide is available to support members plan the implementation of EMSEVT v3 >> Update on EMSEVT v3