Welcome to the EMS Cooperative website. Many pages are restricted and can only be accessed by authorised users working for designated EMS operators.

What is EMS?

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EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network, establish the rules for international mail exchanges among its 191 members and improves the quality of service for customers.

The EMS Cooperative was created in 1998 within the framework of the UPU. Its main objective is to promote cooperation between members to allow them to provide customers with a high quality, competitive EMS service worldwide.

For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.


user guide New business case and IT Guide for EMS EVT v3

A new business case and IT Guide for EMSEVT V3 is available to support members plan the implementation of EMSEVT v3 >> Update on EMSEVT v3


GA EMS General Assembly presentations

The 2014 EMS Cooperative General Assembly took place in April. The presentations can be found >> General Assembly presentations


Traffic EMS traffic 2013 - questionnaire

The EMS Cooperative requests 2013 traffic information from all EMS operators. >> EMS traffic questionnaire


2013 call centre 2013 EMS award winners

Congratulations to the 2013 award winners: the three EMS call centres of the year and the eight EMS performance award winners

Business Plan videos

New videos from EMS regional experts and Board members focus on the EMS Cooperative Business Plan 2013-16.

EMS Business Plan videos