Welcome to the EMS Cooperative website. Many pages are restricted and can be accessed by staff working for postal operators around the world.

EMS News

This website is not compatible with versions of Internet Explorer before0.
Please get up to date or use a browser like Firefox.

EMS e-commerce symposium for the Americas and Caribbean 

Brazil EMS symposium

Posts, particularly EMS, are taking advantage of the rapid development of cross-border e-commerce. According to Forrester Research, worldwide online buying behaviour currently adds up to more than one trillion USD in sales/year, which is forecast to nearly double in the next four years. 
The latest EMS symposium focussed on profitability and growth opportunities resulting from a surge in EMS through e-commerce in the Americas and Caribbean. Forrester Research reports that 64% of Latin American and Caribbean consumers regularly buy online, and between 10% and 50% of those consumers make all of their monthly purchases via the Internet. The region's e-shopping trends are largely influenced by demand for products from U.S. online merchants. 
EMS is a market-ready solution for e-commerce customers. In August, senior managers from 19 UPU designated operators met in Brasília, Brazil for the 2015 EMS cross-border e-commerce symposium for the Americas and the Caribbean region. The focus of the symposium was to discuss regional market developments and the strategies required to meet customer needs, particularly for the e-commerce marketplace, in order to ensure sustainable, profitable growth. Participants shared best EMS service performance; customs clearance practices and market successes in growing volume. 
All attendees agreed to the Brasília Declaration on EMS Cross-border E-Commerce in the Americas and the Caribbean Region, a commitment to ensure e-commerce readiness by reaching EMS service performance targets through the implementation of EMS standards, Pay-for-performance and adoption of customs and transport framework agreements and best practices. 
For more information:

> News archive

Other news

 Version 3.1 of the EMS Reports Guide 

The latest EMS Reports Guide contains information on transit & return reports and EMA to EMB report >> EMS publications


 2014 audit report published

The annual report for the EMS Cooperative by the third-party auditor is now available >> Audit and Measurement



Kazakhstan joins the EMS Cooperative

Welcome to Kazakhstan as the latest member to join the EMS Cooperative >> EMS Cooperative members


Benefits of exchanging PREDES and RESDES

A new leaflet outlines the benefits of PREDES and RESDES message exchanges for better handing of international mail >> more...



What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.