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Annual awards recognize excellent EMS operators 

EMS award winners

Eleven EMS operators were presented with awards for their excellent work during 2014 at the 22 April EMS Cooperative General Assembly. This select group of award winners represents the pinnacle of EMS performance and EMS customer care.
The EMS Performance and EMS Customer Care Awards were presented by UPU Director General, Bishar A. Hussein and EMS Cooperative Board Chair, Patrick Richon.
EMS Performance Awards
Only EMS operators who meet the eligibility criteria’s prerequisites and meet the five key performance indicators set out in the EMS Cooperative’s Business Plan receive EMS Performance Awards. The level of performance expected is set high to recognize and reward exceptional international EMS delivery performance over a full year. The EMS performance award winners for 2014: 
  • GOLD - Azerbaijan; Hong Kong (China); Hungary; Saint Lucia and Singapore
  • SILVER - Moldova and Norway;  
  • BRONZE - Israel.
EMS Call Centre of the Year
EMS customer care awards reward operators that offer outstanding customer service, based on three groups: small, medium and large based on inbound inquiry volume. The best EMS call centres of the year 2014 are: Japan; United Arab Emirates and Poland.
Congratulations to the operators who all have demonstrated a commitment to providing customers with the best EMS service.

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Other news

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Survey requests

The EMS Cooperative requests 2014 traffic information >> EMS traffic survey 
Members are asked to complete a short survey >>EMS operational procedures


 2015 EMS Cooperative General Assembly presentations

The 2015 EMS General Assembly took place in Berne on 22 April. EMS Cooperative Members can access the more details >> 2015 presentations



Kazakhstan joins the EMS Cooperative

Welcome to Kazakhstan as the latest member to join the EMS Cooperative >> EMS Cooperative members


Benefits of exchanging PREDES and RESDES

A new leaflet outlines the benefits of PREDES and RESDES message exchanges for better handing of international mail >> more...

What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.