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EMS quality of service: China and Japan’s twinning project 

EMS Twinning project

To boost EMS quality of service, the UPU’s DCDEV and the EMS Cooperative are working with members on twinning pilot projects* in three high impact EMS trading lanes: China Post - Japan Post; Egypt Post - Emirates Post Group - Morocco Post and Paraguay Post – Spain Post.
Each trading lane has different challenges. China Post and Japan Post launched the first project in March. The aim is for staff from both Posts to receive training and be motivated to improve EMS quality of service, further improve customer satisfaction and achieve strong financial results. 
Initiatives are already underway to meet these aims. China Post has tested and will soon launch a new IT system for Office of Exchange processing. Further China Post IT developments include a new system for clearing dutiable items, allowing integration with Customs authorities and a more convenient payment channel for customers. Another aspect has been China’s focus on air transportation. Parallel to this, Japan Post are developing measures to cope with the increased volumes expected in the next few years. To maintain high-levels of customer service Japan has been utilizing the way that they use sorting space and introducing more equipment to help streamline processes.
Staff from China and Japan are collaborating to resolve operational issues. Face-to-face meetings are important: in August staff from China Post visited Japan Post. The next project milestone will be a visit from Japan Post to China next February/March after the 2016 peak and the Chinese New Year.
* part of the framework of the development cooperation activities by the DCDEV
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Other news

2016 Extraordinary EMS Cooperative General Assembly 

For information on the EMS Extraordinary EMS Cooperative General Assembly >> Presentations and documents

More members join the EMS Cooperative

Welcome to Haiti, Nepal and Suriname as the latest members to join the EMS Cooperative >>  182 EMS Cooperative members


What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.