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EMS: a market-ready solution for the e-commerce marketplace 

Postal services are changing to meet customer needs. The continuous improvement of the EMS service to meet new marketplace demands was discussed by EMS operators from around the world at the 22 April General Assembly, held at the UPU headquarters in Switzerland.
The EMS Cooperative strategy positions the EMS service as the preferred network for the growing business to consumer e-commerce market, providing customers what they need: date certain reliability through end-to-end service excellence and visibility.  The Future of EMS strategy, which was fully endorsed by the General Assembly, will provide the foundation for the EMS Cooperative Business Plan 2017-2020.
Mr Bishar A. Hussein, UPU Director General, addressed the meeting. He expressed his full support of the strategic direction: "EMS is an important delivery solution of the UPU’s ECOMPRO programme (E-Commerce Programme)…the EMS Cooperative is now working on new date-certain end-to-end delivery standards which will enable EMS to position itself as the preferred network for the growing e-commerce market."
Over 121 participants from 72 global operators also used the annual EMS Cooperative General Assembly to share their current successes in improving EMS as well as agreeing on the next steps needed to support the challenge of e-commerce.

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What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.