What is EMS?
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EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).
The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network, establish the rules for international mail exchanges among its 191 members and improves the quality of service for customers.
The EMS Cooperative was created in 1998 within the framework of the UPU. Its main objective is to promote cooperation between members to allow them to provide customers with a high quality, competitive EMS service worldwide.
For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.
New user guide for EMS EVT v3
A new user guide is available to support members plan the implementation of EMSEVT v3>> Update on EMSEVT v3
EMS Cooperative Board election
Members of the EMS Cooperative are asked to propose qualified candidates for the four ad personam positions on the Board >> Call for candidates
Customer service workshop - improving the customer experience
The workshop on customer service took place in October. For the presentations >> 2013 workshop