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Colombia’s EMS exports grow more than 70% in three years

Colombia's postal service, 4-72, has focussed on improving their international EMS service, resulting in a remarkable rise in EMS exports: a growth of 70% since 2012.
The business-to-consumer and business-to-business markets grew as EMS Colombia made international express mail service improvements to address the needs of their customers. Colombia’s aim was to offer attractive international express delivery costs; carefully balanced with service improvements, such as faster EMS delivery times, as well as more scope for customers to manage their purchases and returns.
EMS Colombia started by identifying issues that affected their EMS quality of service and noticed inconsistencies in the reporting of delivery information. Colombia's aim was to streamline EMS delivery communication so they set up an improvement action plan that included changes to IT and staff training on EMS. Their work has been recognized: Colombia’s 4-72 improvements in information and communications technology has won awards and they have been commended by the Postal Union of the Americas, Spain and Portugal. 
Colombia’s national postal network provides affordable international EMS delivery options which have resulted in trade lane expansion and broadening of new international market opportunities. This growth in E-commerce has given small merchants in Colombia the opportunity to explore new markets.

Other news

 2015 EMS award winners

Congratulations to the 2015 EMS award winners: the five EMS customer care award winners and the twenty EMS performance award winners.

2016 EMS Cooperative General Assembly 

Over 90 participants representing 44 administrations attended the 19th EMS Cooperative General Assembly in Berne >>  Report and documents

 EMS worldwide coverage - new member

Welcome to Jersey who has joined the EMS Cooperative >> EMS Cooperative members

What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.