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Launch of the EMS Cooperative Business Plan 2017-2020  

EMS Extraordinary General Assembly

The EMS Cooperative Extraordinary General Assembly, held at the cusp of the 26th Congress in Istanbul on 19-20 September, committed to the objectives of the EMS Cooperative Business Plan 2017-2020. 
The meeting focused on the significant opportunities over the next four years, as outlined in a market intelligence presentation, due to global growth in e-commerce driven by a growing middle class, digital infrastructure and technology expansion and the EMS value proposition made possible through members’ commitment to continuous service performance excellence. 

In addition, the General Assembly reviewed the progress made during the last four years, noting the growth in volume of over 20% achieved by its 182 members. The EMS Cooperative held over 70 regional events during the Doha cycle to support member adoption of new standards, Pay-for-performance, and the completion of individual action plans in order to reach network key performance indicators.

Best practice in service performance improvement leading to growth in EMS export volume was shared by members from Malaysia and the United Arab Emirates (UAE). Twinning project updates were given by China and Morocco to highlight the activities taken by China and Japan and between Egypt, Morocco and UAE to improve the service in their respective high impact trade lanes which is expected to positively impact global network reliability. Finally, the UPU Director General, Bishar Hussein, and Deputy Director General, Pascal Clivaz, joined the EMS Cooperative Chairman, Patrick Richon, in recognizing the outstanding achievement of the 2015 performance award winners:  

  • Gold: Azerbaijan; Great Britain; Hungary; Hong Kong (China); Latvia; Malaysia; Mongolia; Poland; Saint Lucia; Singapore; Slovakia.
  • Silver: Barbados; Brazil; Cyprus; Czech Rep.; Samoa.
  • Bronze: Iran (Islamic Rep.); Canada; Portugal; Moldova.

And the 2015 EMS Customer Care Award winners:

  • Medium group winners: Kenya, Korea (Rep.) and Singapore.
  • Small group winners: Iceland and Mauritius.
Congratulations to all award winners.

Other news

2016 Extraordinary EMS Cooperative General Assembly 

For the latest information on the EMS Extraordinary EMS Cooperative General Assembly >> Presentations and documents

More members join the EMS Cooperative

Welcome to Haiti, Nepal and Suriname as the latest members to join the EMS Cooperative (from 1 September) >>  182 EMS Cooperative members

 2015 EMS award winners

Congratulations to the 2015 EMS award winners: the five EMS customer care award winners and the twenty EMS performance award winners

What is EMS?

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

EMS customers can track their EMS items: EMS tracking. For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.