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Customer care - the heart of EMS

EMS Customer Care Awards

EMS customers deserve excellent service when sending items internationally. Each year EMS Cooperative members’ customer service performance is measured. Only when EMS member postal operators achieve the high-standards set out in the EMS Cooperative's Business Plan will they receive an EMS customer care award in recognition of the quality of their customer service call centre.

2016 EMS Customer Care Award Winners

The Cooperative's EMS Customer Care Awards recognise and reward outstanding EMS service. Congratulations to the EMS Customer Care Award winners for 2016.

  • Small group - 0-500 inquiries: Cambodia; Luxembourg; Romania
  • Medium group - 501-5000 inquiries: Macao, China; Korea (Rep.); Singapore; Thailand; Viet Nam
  • Large group - over 5000 inquiries: China (People’s Rep.)

The awards were announced and presented at the EMS Cooperative General Assembly in March 2017.

Previous winners

2015 
Kenya - medium group award
Korea (Rep.) - medium group award
Singapore - medium group award

2014
Poland - small group award
United Arab Emirates - medium group award
Japan - large group award

2013
Azerbaijan - medium group award
Hong Kong (China)- medium group award
Japan - large group award