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For general EMS customer and tracking inquiries:
Please contact the postal operator that sent your EMS item, or the EMS operator in the destination country, if you have any tracking queries. The EMS Unit, as an administrative body, does not have access to EMS tracking information.
Individual EMS operators in each country manage the postal tracking information and their Customer Service departments can answer general EMS queries or help you locate your EMS item (click here for a list of EMS designated operators weblinks).