As EMS operators are working hard to sustain EMS during the global pandemic, it is worth taking time to reflect on and congratulate the EMS award winners from 2019. EMS award winners are part of an exclusive group within the EMS network and the 2019 winners provide customers with outstanding EMS service.
In total, 36 members have EMS awards for their performance in 2019, reflecting efforts made by the EMS Cooperative and its members to raise the standard of the EMS service.
Over the last few years the criteria needed to achieve EMS awards has been raised so the 2019 award winners have achieved the highest level of EMS service that has ever been measured by the EMS Cooperative: they have excelled against the key performance indicators and have also demonstrated outstanding performance throughout the whole operational pipeline.
Eighteen operators were presented with awards for their excellent EMS customer care:
|Algeria||Bhutan||China (People's Rep)||Italy||Mongolia||Thailand|
|Azerbaijan||Burundi||Hong Kong, China||Korea (Rep)||Samoa||United Arab Emirates|
|Belarus||Cambodia||Georgia||Macao, China||Saudi Arabia||Viet Nam|
The winning recipients were notified of their success by the UPU Director General, Bishar A. Hussein in April. The EMS Extraordinary General Assembly has been postponed but the awards will be presented at a special ceremony during the next EMS Cooperative General Assembly.