2019 awards celebrate excellent EMS service

As EMS operators are working hard to sustain EMS during the global pandemic, it is worth taking time to reflect on and congratulate the EMS award winners from 2019. EMS award winners are part of an exclusive group within the EMS network and the 2019 winners provide customers with outstanding EMS service.

In total, 36 members have EMS awards for their performance in 2019, reflecting efforts made by the EMS Cooperative and its members to raise the standard of the EMS service.

Postal operators have to achieve high levels of service to win the EMS Cooperative's two categories of awards: EMS Performance Awards and EMS Customer Care Awards.

2019 EMS performance award winners

• Gold: Latvia
• Silver: Azerbaijan, Georgia, Hongkong (China), Korea (Rep), Macao (China), Samoa, Slovenia, Singapore, Viet Nam
• Bronze: Brazil, Gibraltar, Japan, Lebanon, Maldives, Myanmar, United Arab Emirates, Vanuatu

Over the last few years the criteria needed to achieve EMS awards has been raised so the 2019 award winners have achieved the highest level of EMS service that has ever been measured by the EMS Cooperative: they have excelled against the key performance indicators and have also demonstrated outstanding performance throughout the whole operational pipeline.

2019 EMS customer care winners

Eighteen operators were presented with awards for their excellent EMS customer care:

The winning recipients were notified of their success by the UPU Director General, Bishar A. Hussein in April. The EMS Extraordinary General Assembly has been postponed but the awards will be presented at a special ceremony during the next EMS Cooperative General Assembly.