News archive 2015
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EMS network ready for seasonal surge
* According to research conducted by CEP
10 December 2015
Drive to improve EMS network excellence globally
23 November 2015
Consensus on EMS market development strategies
- 2015 EMS Cooperative workshop (members only)
6 November 2015
Posta Kenya partners with e-commerce retailer Jumia Kenya
21 October 2015
Unanimous agreement of European e-commerce declaration
The needs of e-commerce customers using express was discussed at the event, a highly successful e-retailer explained that he wants EMS to offer: ‘real-time track and trace, global track and trace available to customers in all languages, recall and re-routing parcels before final delivery, cash on delivery, and day definite delivery’. Participants shared EMS market updates and the work being done to enhance their EMS services to meet e-commerce customer needs.
Discussions on strategies required to meet customer needs was the goal of the symposium and the commitment of the participants was demonstrated through the unanimous agreement of the Amsterdam Declaration on EMS Cross-border E-Commerce principles.
9 October 2015
Award winning Fast Track EMS Customs Clearance in Slovenia
To address this, in 2014, Slovenia Post introduced a new integrated approach to customs clearance. They changed the existing processes through the application of real time software that allowed the automation of postal and customs operations through direct connection with Slovenia Post's system and that of the Customs office.
The software was introduced to handle both the increase in volumes and greater customer demands for quality and convenience. Slovenia Post's work has been recognised and the software was rewarded with the 2014 Postal Technology Award in the category Digital Communication Innovation of the Year.
The use of the new system delivers a significant increase in speed, greater visibility and considerably enhances the quality of EMS service. A special registration portal for customers allows pre-arrival and pre-departure information on shipments entering or leaving the country that are subject to customs control. Registered recipients are informed online about any missing information, the status of their shipment etc. It is convenient: allowing 24/7 access to upload invoices and any other missing documents.
Since its launch, this new tool has proved to be very popular with Slovenia Post's customers, allowing them to benefit from a swifter and more predicable item delivery.
25 September 2015
Reports help members achieve EMS performance goals
Members of the EMS Cooperative have exclusive access to a suite of performance reports which can be used to identify strengths and weaknesses, providing an opportunity to optimise delivery performance for express mail customers.
In September, over 60 EMS managers from 45 countries travelled to UPU headquarters in Berne, Switzerland, to take part in a groundbreaking new EMS Cooperative workshop on performance reporting. Yet more members participated by accessing the event online.
- EMS Cooperative symposia and training
- Performance Reporting workshop presentations (EMS operators only)
10 September 2015
EMS e-commerce symposium for the Americas and Caribbean
- EMS Cooperative symposia and training
- Americas & Caribbean symposium presentations (EMS operators only)
28 August 2015
Korea Post’s EMS innovation responds to customers' needs
Since 2009, Korea Post has ranked No. 1 in the domestic market in terms of market share, despite fierce competition from international couriers. This achievement is attributable to Korea Post's highly-effective service price structure and a reliable nationwide post office network compared to their global competitors whose branches are mostly located only in major cities. In addition, Korea Post's efficient dispatch & delivery system enables all the outbound items posted from any post office in Korea to be dispatched in just a day.
Korea Post has been leading the market by introducing new services and features for service quality improvement. For example, Korea Post's EMS volume to China in 2014 recorded a year-on-year surge of 64%; with the expansion of direct routes to China through two additional lines to Xi'an and Chengdu. Korea Post also initiated a Korea-China Sea Express Service, currently being piloted with an aim to be fully launched next year. This new service is designed to help the competitiveness of domestic export companies by saving shipping and logistics costs through surface transportation between Korea and China.
In addition, in July 2015, Korea Post launched the EMS Onepack Service in response to the growing e-commerce market. Under the new service, overseas customers who purchase items from Korean online shopping malls can receive a collective EMS "onepack," which saves delivery charges on the customer side.
On top of these practices, Korea Post has more future initiatives and plans for product development and innovations to meet customer needs, such as an e-commerce specialized Light EMS service for low-weight items, express services for high-weight items, and international logistics services for cross-border trades.
14 August 2015
Emirates Post Group: postal innovation in the modern world
31 July 2015
EMS benefiting from demand for e-commerce
EMS volumes are going up: the initial trend for EMS export volumes in the first quarter of 2015 is in double-digits as Asia, the Arab region and Europe are driving global growth.
17 July 2015
Outstanding growth for EMS in Asia
The market situation in Asia Pacific is providing Posts with a huge opportunity to respond to the needs of their customers, reflected in the outstanding growth of EMS in Asia: now accounting for 70% of global export volume. With more than 4.5 billion people, the region has over 60% of the world’s population. Over 50% of trade in Asia is intra-regional; a growing middle-class is increasing its use of cross-border e-commerce from thriving small and medium-size merchants.
In June, senior managers from 17 UPU designated operators gathered in Bangkok, Thailand for the 2015 EMS E-Commerce Symposium for the Asia-Pacific region. As EMS is a market-ready solution for e-commerce customers, the focus of the symposium was on the increasingly competitive situation in Asia for international cross-border merchandise delivery and the strategies required to further grow EMS in the region.
Participants shared best EMS service performance; customs clearance practices and market successes in growing volume. E.g. Korea is the market leader with EMS taking a 37% share of the Korean export market which grew by 13% in 2014 while Japan Post reports an estimated 30% share of the export market with EMS volume growth of 26% in 2014 and forecast to grow by over 40% in 2015.
All attendees agreed to the Bangkok Declaration on EMS Cross-border E-Commerce in the Asia-Pacific Region, a commitment to ensure e-commerce readiness by reaching EMS service performance targets through the implementation of EMS standards, Pay-for-performance and adoption of customs and transport framework agreements and best practices. Senior management from the Posts left the Symposium energized and motivated to adopt best practices and ultimately increase the Posts’ share of this growing market.
3 July 2015
30% year-on-year growth in EMS volume for Japan Post
Japan Post has been working hard to increase EMS volumes though sales promotion and better operations. Since the start of 2012, outbound EMS volume has been growing and overall there is a 30% year-on-year growth in international EMS.
22 June 2015
Brazilian customers choose EMS for international exports
More and more customers in Brazil are opting to use EMS for their international express deliveries.
In 2014, EMS was Correios do Brasil’s flagship product in its international sales campaign, and this well-deserved promotion enabled the service to account for 54% of the Post's export revenues.
The international express mail service is now the most popular service for commercial exports. Over 49% of the volume generated by Brazil’s Exporta Fácil in 2014 used the EMS network for delivery in the country of destination.
EMS connects Brazil to over 130 countries worldwide and is the main international mail service for documents and merchandise. Customers can send EMS items from any of the Brazilian Post’s branches, spread across all 5,570 Brazilian towns and cities, or they can take advantage of the Post’s pick-up service.
EMS is competing directly with large logistics operators. Sales staff work to promote EMS and the service offered enables Correios do Brasil to compete with other express services offered by the large players in the Brazilian market. Correios do Brasil continues to promote EMS and the service is showcased on posters, in TV commercials, and in newspaper and magazine adverts. For further information (in Portuguese):
6 June 2015
Annual awards recognize excellent EMS operators
EMS Performance Awards
- GOLD - Azerbaijan; Hong Kong (China); Hungary; Saint Lucia and Singapore
- SILVER - Moldova and Norway;
- BRONZE - Israel.
EMS Call Centre of the Year
- EMS General Assembly (for EMS operators only)
20 May 2015
EMS: a market-ready solution for the e-commerce marketplace
- EMS General Assembly (for EMS operators only)
6 May 2015
Dubai declaration on EMS, e-commerce and trade facilitation
- EMS training
- In the press (external link)
- EMS and E-Commerce Symposium presentations (for EMS operators only).
20 April 2015
2014 EMS Call Centre of the Year
Excellent customer care is important to all EMS operators. To highlight this importance in 2006, the EMS Cooperative introduced the coveted EMS call centre of the year awards.
The winners of the awards are chosen by their EMS partners. They reward operators that offer outstanding customer service, based on three groups: small, medium and large based on inbound inquiry volume.
The results for the best EMS call centre of the year 2014 have just been announced. Congratulations to:
8 April 2015
African managers agree strategy for EMS and e-commerce
In March, over 30 senior managers among 72 participants from 40 UPU country member countries gathered in Addis Ababa, Ethiopia for the 2015 Symposium in Africa: EMS and e-commerce to discuss growth strategies to meet changing customer needs, particularly for the growing African e-commerce market.
The three-day symposium included an overview of the UPU’s E-commerce Programme (ECOMPRO), devised to ensure UPU products meet the needs of the growing e-commerce marketplace. The UPU worked alongside the co-hosts PAPU, the African Union, and the host country Ethiopia.
As EMS is a market-ready solution for e-commerce customers, the focus of the symposium was on the increasingly competitive situation in Africa for international cross-border merchandise delivery and the strategies required to grow EMS in the region, which will ultimately contribute to regional economic development through the support of international trade.
All attendees agreed to the Addis Ababa Plan of Action for E-Commerce and EMS in Africa, a commitment to ensure e-commerce readiness by reaching EMS service performance targets through the implementation of EMS standards, Pay-for-performance and adoption of customs and transport framework agreements and best practices. Senior management from the posts left the Symposium energized and motivated to adopt best practices and ultimately increase the posts’ share of this growing market.
19 March 2015
Poste Italiane’s Export Box delivers huge growth for EMS
There has been a huge growth in EMS in Italy since the introduction of Export Box in 2012:
2013 – 63% volume increase
2014 – 55% increase.
Poste Italiane's Export Box was launched to meet the expectations of the growing cross border market by providing a service dedicated to International B2C. It uses simple technological solutions to support EMS; allowing customers to monitor and handle their international shipments.
Export Box uses the main EMS features, including home delivery or pick up at Post Office and distribution to more than 700,000 destinations worldwide. The service includes free return to sender; outbound customs clearance costs; real weight rates (no volume/ dimension weight rate); no surcharge for delivery to remote areas and no fuel surcharges.
Further development in 2013 was the launch of two web-based platforms for small enterprises and retailers, Pacco Web and IoInvio to allow the customer to choose the product, fill in the relevant paperwork, pay on-line, book a home pick-up or drop the shipment off to the nearest post office.
These improvements have produced excellent results and Poste Italiane continues working with their clients to improve the service. They are working to deliver enhanced features to provide an even more complete, accurate and competitive service. For further information (in Italian):
23 February 2015
Training on EMS for key account managers in Africa
The relationship with customers and the exploration of new markets, such as business to consumers, was the reason why the UPU marketing team worked with EMS to deliver training to support key account managers from French-speaking African UPU members.
Its strategic importance meant that the December workshop attracted managers and executives from sales, business development, product development as well as major account managers. The training included best practices from the EMS network. There was particular emphasis on Kenya’s experience which focused on retaining and growing EMS revenue through professional management of its top accounts.
EMS training always results in setting EMS action plans by EMS members and this practice was also adopted and used by all workshop participants. Directors General within each country will be asked to approve the action plans and the outcomes are expected to influence growth and develop new markets in the region.
2 February 2015
Record boost for express delivery in China sales
China’s 'Double 11 Shopping Festival' (also known as Singles Day) and Taobao Marketplace's big '12.12.' sales in 2014 generated record business for express delivery companies.
The Double 11 Shopping Festival was started by the internet retailer Alibaba in 2009, has now turned to be China’s busiest day for online retailers, shoppers and couriers. In 2014, a new sales record was set, with mobile sales accounting for 42.6% of total traffic share.
This was then followed by the '12.12' sale which offered large-scale discounts on a wide range of goods and services offered by SMEs on Taobao Marketplace.
'China Consumer Reports' launched a test activity during the 2014 'double 11'. They tested the nine biggest express companies in China, by sending 126 items among seven biggest cities in China. The result shows that EMS is the speediest express company in China, with most regulated and standardized package wrapping and price.
China EMS prepared in advance for the event: by temporarily opening more than 1,000 inter-provincial trunk lines, increasing six all-cargo aircrafts, and recruiting more people for delivery. Within the period from November 11 to 20 2014, 30 million items were processed and delivered, with the peak day of 7 million.
19 January 2015
New EMS label for a speedy customs clearance
A new label is available from 1 January 2015 to speed up customs processing and delivery of international express items.
Customers are looking for ways to easily send documents and parcels internationally as quickly as possible. In response to this, the EMS version of the CN23 customs declaration has been improved to help speed up customs clearance of EMS items.
The major change in the new label is the inclusion of both the sender and recipient details in a format that meets international requirements and uses one barcode identifier for all stages in the logistic chain. CN23 EMS label can be used: by postal operators sending the item; for copies provided to the sender; for accounting at origin and for Customs. It can also be used for the confirmation and proof-of-delivery requirements for the destination Post and the addressee.
The UPU’s EMS Cooperative will continue working in this area; improved understanding of the CN23 EMS will help speed up customs processing and the delivery of international express items for all EMS customers.
7 January 2015
Express mail delivers festive joy around the world
December is peak season for the 200 posts offering high quality, cross-border EMS service for retailers, particularly those engaged in using e-commerce channels, as well as consumers that need to ensure their gifts reach friends and loved ones in time for holiday celebrations.
Globally, volume is expected to peak in December with posts sending at least 17% more compared to the usual monthly volumes. To help with the seasonal rush many postal operators around the world are extending their opening hours.
The men and women working at posts from around the world are dedicated to ensuring they deliver reliable on-time service every time, every day, for everyone.
19 December 2014
Trends driving the global market favour EMS
EMS is in a great position to grow business share. It has qualities and attributes that all competitors envy: an infrastructure offering daily deliveries; a worldwide retail presence and a one-to-one relationship - a postal address - with every business and consumer in the world.
As a premium postal service, EMS is responding to the growth in the international e-commerce market and is in a strong position to address the changing needs of EMS customers, both private and business.
EMS Cooperative members, representing postal operators around the world, attended the October Future of EMS Strategic Workshop. They worked together to discuss the challenges facing the service, emerging with a shared vision to position EMS to increase market share and yet still ensure that EMS is a premium product relative to other postal services.
Members can access the workshop presentations and summary: www.ems.post/future-ems-strategic-workshop
10 December 2014