News 2017

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2016 EMS award winners 

EMS award winners 2016

Congratulations to the 24 EMS award winners who delivered an excellent international express mail service to EMS customers around the world in 2016. 
Postal operators have to achieve high levels of service to win the EMS Cooperative's two categories of awards: EMS Performance Awards and EMS Customer Care Awards.
2016 EMS performance award winners

Gold: Hong Kong (China); Korea (Rep.); Latvia; Malaysia; Netherlands.
Silver: Hungary; Macao (China); Poland; Slovakia; Thailand; United Arab Emirates; Viet Nam.
Bronze: Chile; Norway; Serbia (Rep.)

2016 EMS customer care winners

Small (0-500 inquiries): Cambodia; Luxembourg; Romania.
Medium (501-5000 inquiries): Macao, China; Korea (Rep.); Singapore; Thailand; Viet Nam.
Large (over 5000 inquiries): China (People’s Rep.)

The 2016 awards were revealed for the first time at the General Assembly. All postal operators receiving awards have demonstrated that they provide an excellent and competitive EMS service.

UPU Deputy Director General, Pascal Clivaz, joined the EMS Cooperative Chairman, Patrick Richon, in recognizing the outstanding achievement of the 2016 performance award winners at the EMS Cooperative General Assembly. 

19 April 2017

General Assembly focus on new EMS Business Plan 

2016 EMS General Assembly

The EMS Cooperative General Assembly, held in Berne on 23-24 March, committed to the execution of the EMS Cooperative Business Plan 2017-2020. All members were urged to participate in the 2017 EMS regional and global events, dedicated to supporting efforts to position EMS for growth by reaching business plan targets and objectives. 
The meeting focused on cross-border e-commerce market trends as outlined in a market intelligence presentation, in which an increase in competitive options require EMS Cooperative members to ensure improvements in: 
  • EMS end-to-end time in transit and delivery reliability, 
  • offer full tracking and proactive notification to customers for peace of mind, 
  • communicate and fully promote delivery expectations by destination, and 
  • price EMS competitively, particularly for B2C customers, in order to provide a value proposition positioned for growth.
In addition, the General Assembly reviewed the last four years progress, noting the growth in volume of over 25% achieved during the 2013-2016 cycle. A success story was provided by Royal Mail which reported 18% EMS export volume growth during the last six months in a highly competitive market due to effective target marketing, pricing innovations, and service excellence.
The General Assembly approved the 2016 and 2017 budgets, noted progress on the website refresh, operational guide and transport and customs planning, approved performance targets, procedures and incentives for 2017 and onwards and approved pricing recommendations resulting from the pricing study. 
For more information:
3 April 2017

Arab region EMS operators focus on e-commerce growth

Senior managers from the Arab Region met in Dubai to focus on the execution of the EMS Business Plan 2017-2020 so that they are ready to meet an anticipated surge in EMS through e-commerce. Participants at the EMS Symposium in March, discussed expected increases in EMS profitability and agreed to the 'Dubai Declaration to Position EMS for Growth in the Arab Region'.

Middle East EMS symposium

The Arab region is already in a good position to grow EMS. 74% of online sellers from the Arab region already sell internationally through, on average, more than three online channels with electronics, fashion and jewelry and beauty brands among the most popular items. By 2020 it is estimated that there will be around a 6% growth of packages *. Arab Posts are poised to grow higher than the market rate if EMS Cooperative members ensure high quality of service through consistent reliability and visibility. 
Mr. Sultan Al Midfa, the acting CEO of the Emirates Post which hosted the event, noted that “this UPU EMS Symposium provided innovative ideas on the growth of EMS, with special focus on success stories from the region and the challenges facing the region’s postal organisations.” During the three-day symposium, top officials the Emirates Post, Liban Post, Saudi Post, Poste Moroc, Tunisia Post, Algeria Post, Japan Post, and the Sudanese Postal Service participated to share EMS service performance know-how; customs clearance and transport best practices and market successes in growing volume. 
All attendees agreed to the Dubai Declaration to Position EMS for Growth in the Arab Region, a commitment to ensure e-commerce readiness by reaching EMS Business Plan service performance targets through the implementation of EMS standards, Pay-for-performance and adoption of customs and transport framework agreements and best practices. 

According to research conducted by the Colography Group 

15 March 2017

Focus on Latin America: SME growth offers EMS opportunities

SME in Latin America

EMS Posts from Latin America are working to offer easy-to-use solutions to help small and medium-sized enterprises (SMEs) provide e-commerce internationally. EMS will be in demand as the Latin America e-commerce market is projected to grow annually by at least 15% over the next four years.

The amount of disposable income in Latin America has risen, particularly in Brazil, Mexico and Argentina. This resurgent economic growth has been jumpstarted by more than 50 million people joining Latin America’s middle class since the year 2000.

There is a growing number of small businesses in Latin America. SMEs make up more 95% of all businesses in the region and employ 67% of the workforce. Posts are looking at ways to work with SMEs that self-manage cross-border ecommerce operations. International EMS working with e-commerce marketplaces can offer smaller merchants a gateway to grow revenues by exporting through global marketplaces.

Latin America Posts are considering solutions that will improve the growth of global e-commerce sales among SMEs which will, in turn, grow EMS volumes. There is huge potential for EMS as more than 80% of cross-border e-commerce exports are shipped to inter-continental destinations, primarily the United States with strong growth opportunities in China and Spain.

For more information:

Sources: The Colography Group, International Monetary Fund, World Economic Outlook Database 2015; eMarketer, Worldwide Retail Ecommerce Sales, December 2015; Bloomberg, Africa to Add More to Workforce in 2015 Than World Combined, April 2015; World Economic Forum, Why SMEs Are Key to Growth in Africa, August 2015

27 February 2017

Focus on Africa: a growing economy connecting to the world

EMS in Africa

EMS Cooperative member posts in Africa are taking advantage of the growth in global e-commerce and the potential offered through further expansion.  
Approximately 450 million people will enter the African workforce over the next 20 years - more than all other countries combined. Africa’s younger generation of workers are tech-savvy and increasingly entering the middle-class with the means to shop online.
Increased internet access and the affordability of smartphones have allowed African customers to look beyond local shopping options to the increased choice and price options available through cross-border e-commerce. By 2019, online sales in the region are projected to reach US$34.7 billion which yields a compound annual growth rate of 23.9%.
Small and medium enterprises (SMEs) are the catalyst for Africa’s economic surge. 95% of all businesses can be classified as SMEs, employing 80% of the active workforce and contributing 50% of the African GDP. As a result, these businesses are the source of income for the rising middle class with a growing demand for new consumer goods.
African Posts are well positioned to facilitate the growth of global e-commerce through first mile access and delivery to every citizen and business in Africa. By meeting customers’ needs, particularly SMEs, select EMS Cooperative member posts in Africa are already realizing the growth potential by offering their customers high quality, visible, and affordable EMS services.
For more information:

Sources: The Colography Group, International Monetary Fund, World Economic Outlook Database 2015; eMarketer, Worldwide Retail Ecommerce Sales, December 2015; Bloomberg, Africa to Add More to Workforce in 2015 Than World Combined, April 2015; World Economic Forum, Why SMEs Are Key to Growth in Africa, August 2015

6 February 2017

New year, new EMS Cooperative Business Plan 

EMS Cooperative Business Plan

2017 marks the start the new EMS Cooperative Business Plan 2017-2020, 'Positioning EMS for Growth'. The Plan was approved by all EMS Cooperative members by consensus as it represents a way to provide customers with a express mail service that meets their needs.
It’s now time for members to act to meet the vision for EMS a 'A global postal network with end-to-end, date-certain reliability.' EMS is the fastest postal product and the KPIs in the Business Plan reflect the key product features required by EMS customers: reliability, visibility, customer responsiveness and value for money.

To further reinforce the importance of the new Business Plan, during 2017 all six regional symposia for senior managers will take its title ‘Positioning EMS for Growth’. The meetings will emphasize meeting Business Plan KPIs and end-to-end service performance excellence, particularly transport improvement. Business Plan symposia are planned to support members around the world: Arab regions (March); Africa (April); Europe (April); Caribbean: (May); Americas (June) and Asia Pacific (July).

The global growth in e-commerce offers a significant opportunity for EMS operators and the plan sets out a clear vision on the way to grow EMS global business. EMS Cooperative members should to contact their EMS Regional Coordinator if they need any further information and assistance.
For more information:
11 January 2017