News 2017

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Regional Pay-for-performance training launched in Asia-Pacific 

Global workshop

Members from Asia-Pacific were first to benefit from new regional training on EMS Pay-for-performance which took place in Bangkok in September. Since its introduction Pay-for-performance has helped improve EMS performance for customers and is directly correlated to EMS volume growth.
The workshop was a success, attracting participants from 12 Asia-Pacific EMS operators interested in EMSEVT V3 and imminent changes to EMS Pay-for-performance accounting.
There was a high level of engagement during the group exercises and the 28 participants came away from the event with a better understanding of how successful implementation of EMSEVT V3 impacts results in EMS Pay-for-performance for 2018.  
Special thanks to Thailand Post for hosting the workshop. Smorn Terthampiboon, President of Thailand Post, spoke at the welcome event and Thailand Post also organized a site visit to their EMS Inbound Processing Center.
The Bangkok workshop was an excellent introduction to this new regional EMS event. The next Pay-for-performance workshop will take place in Berne on 14-17 November and more are planned for other regions in 2018. 
For more information:
1 October 2017

Global workshop on End-to-end and transport excellence 

Global workshop

Global cross-border purchases are projected to increase annually by an average of 22% from 2015-2020. This is a huge opportunity for EMS Cooperative members to grow their international express business provided that they can meet customer expectations.  
Market research, coupled with competitive benchmarking, has shown that customers expect to track the progress of their EMS cross-border item and for it to delivered within 5, 6 or a maximum of 7 days for intercontinental shipments.  
To address this, 53 EMS Cooperative EMS experts and transport managers met in Berne for a Global Workshop with the objective to improve EMS end-to-end performance. The August event introduced to members a new end-to-end report and process that has been developed for EMS Cooperative members. 
Posts and stakeholders from around the world worked closely to share their expertise. During break-out groups, members collaborated on guidelines for setting competitive end-to-end standards and agreed on recommended approaches to improve leg 2 service performance. 
At the close of the workshop, attendees agreed that the EMS network took a giant leap forward toward meeting market needs for EMS end-to-end service excellence through the commitment by all members to set competitive standards and improve EMS service performance through closer collaboration with all stakeholders. 
For more information:
18 September 2017

International EMS supports a new Finland-Japan trade venture

Finnish products selling in Japan

International EMS is being used to deliver e-commerce in a new trade initiative between Finland and Japan. 
In this innovative venture, leading Japanese e-retailer Rakuten has teamed up with Flying Lynx, a sales agent facilitating e-commerce to Asia, and Finland’s Posti, to provide Japanese customers access to Finnish products.
As the 4th largest e-commerce market in the world, Japanese consumers are increasingly shopping internationally in their online purchases. Leading Japanese e-commerce retailer Rakuten knows that Japanese people love Finnish design so they are offering Finnish traders access to the Japanese market of retailers almost 100 million buyers to sell their products. 
The cooperation with Posti allows Finnish companies to use international EMS package services, to ship their products to the consumer in Japan quickly in 3-4 days. 
This new venture is a major opportunity for Finnish online shops to expand easily to Japan. 

Seoul Declaration capitalises on Asia-Pacific's EMS dominance

EMS symposium in Asia Pacific

The Asia-Pacific Region already accounts for nearly 70% of global EMS volume. There is potential to grow this as EMS operators make improvements to be ready to further support the needs of e-commerce customers from Asia-Pacific, the world's fastest-growing economy.
In July, 40 senior managers recently attended an EMS symposium in Seoul to look at ways they can work together to further stimulate EMS growth in the Asia-Pacific region. 
EMS export growth in Asia-Pacific will be generated by the B2C market and in particular, by SMEs. Participants at the symposium focussed on providing SME customers with ease-of-use enhancements such as flat rate pricing, pre-paid packaging and making available online the CN23 EMS label  to help speed up processing and delivery of international express items. 
India Post and New Zealand Post shared their work meeting the needs of the B2C  market. USPS, a top trade lane for Asia-Pacific, presented a strategy to build EMS exports by helping Asia-Pacific SMEs reach the vast US consumer e-commerce market. Another top-trade lane partner, Brazil presented its international EMS growth strategies. 
EMS delivery commitments rely on  transport excellence and as such, Japan Post and JAL Cargo presented best practice in transport. Participants committed to set competitive standards for leg 2; to improve relations with customs and strategies to improve leg 2 performance, including sharing advanced electronic data  and working collectively to obtain more favourable conditions with ground handlers and airlines.
Asia Pacific operators understand the importance of working together to retain loyal customers and acquire new business. Two 2016 EMS Customer Care award winners, China Post and Thailand Post, updated members on their efforts to improve EMS customer care in the region. Korea Post and Singapore Post shared best practice updates and their innovative strategies can be adopted by other Asia Pacific operators.
The commitment of the participants was demonstrated through the unanimous affirmation of the Seoul Declaration to Position EMS for Growth in the Asia-Pacific Region.
14 August 2017

New features offer the Cayman Islands a better EMS service

Cayman Islands Postal Service

The Cayman Islands Postal Service (CIPS) has always offered an EMS service but it recently added new features to make EMS an even more convenient option for customers. The work being done to improve the service is very important as EMS is the only courier service available on the two smaller Cayman islands.
As the Cayman Islands have no income tax, the revenue collected from the import duty is a significant source of Government revenue. In 2016, the Cayman Islands Postal Service introduced a mobile payment solution that now allows delivery of all EMS items, even when import duty must be collected. 
Additionally, in 2016 the Customs Declaration System (CDS) Kiosk link was added to their website.  This feature, combined with their mobile payment solution, means that EMS customers in the Cayman Islands no longer have to physically visit a post office to post an EMS item. Using the CDS Kiosk, customers can prepare a customs declaration online then contact us to arrange for collection of the item.
The CDS kiosk has helped customers provide more detail on the EMS item which also improves delivery efficiency. The CDS kiosk 'gently prompts' customers to provide better Customs declaration information. Its auto-complete option has helped customers to ensure proper addresses are entered on the CN23 forms and it ensures that essential address elements are not forgotten. 
Through these changes the Cayman Islands Postal Service are offering a better service to help customers, both for import and export EMS. The changes introduced have significantly improved the quality of service offered to EMS customers. 
For more information:
21 July 2017

Spotlight on EMS for the Americas

Miami EMS training June 2017

For the first time, two regional events have brought together 37 participants from 17 EMS members from the Americas to work on how to position EMS for growth in the region.

EMS senior managers attended a two-day EMS symposium in Miami on strategic market developments needed to meet customer needs and ensure sustainable, profitable growth for EMS in the region. Strong commitment to EMS in the region was underscored through the leadership of Ronald Stroman, Deputy Postmaster General, of the United States Postal Service (USPS), which hosted the events, and Roberto Cavanna, Secretary General, Postal Union of the Americas, Spain and Portugal (PUASP) who each participated in the opening ceremony and throughout the two-day event.

The symposium focussed on transport and end-to-end performance excellence. Regional market intelligence on transportation strategies was complemented by insights on EMS transport from USPS and Japan Post. Stakeholders in the supply chain also were represented: Japan cargo carrier, ANA, updated the group on mail handling at US airports and US Customs and Border Protection presented on managing risk in the postal steam. Top trade lane partner China Post presented its initiatives to enhance EMS performance and EMS operators in the region, Brazil and Mexico also shared their EMS growth strategies.

The event recommendations were adopted by all participants as they approved the Miami Declaration setting out an EMS action plan 2017–2020 for the Americas.

The symposium was closely followed by EMS performance reports training for the Americas community. This event was new for the region and proved popular as it guided EMS managers to achieve EMS quality of service improvement by increasing knowledge of EMS reporting available and how the information can be used to continuously improve EMS service performance toward providing customers reliability needed for growth.

The importance of the events for the region was demonstrated through the financial support offered by PUASP  through the Aliquota Fund.

For more information:
5 July 2017

Global workshop delivers insights on reports dataReports workshop

EMS reports are a unique resource for Cooperative members. They can be used to identify issues and make improvements to the EMS service. Using the full range of information in the reports offers better visibility and will help members provide a competitive service for their customers.

The breadth of information available can be daunting, so the global training workshop was organized for EMS Cooperative members to increase understanding of EMS performance reports. The three-day workshop generated a lot of interest: over 60 participants attended and a further 20 joined in remotely. There was time for smaller group work and the interactive structure meant that participants gained practical experience using the reports.

Since the first reports workshop in 2015, the number of EMS measurements has increased to help customers access a full range of information about their EMS item. As well as an in-depth look at the new reports, the workshop also included sessions on new and updated EMS standards that now contain additional information, allowing EMS members provide customers with full visibility of their EMS shipments throughout the entire supply chain.

A second reports workshop for EMS Cooperative members from the Americas took place June in Miami. Please contact your EMS Regional Coordinator for further information on any of the reports.

For more information:
21 June 2017

Caribbean members share ideas on stimulating EMS growth

Caribbean EMS symposiumThe Caribbean is the most recent region to host an EMS symposium. The May event in Barbados provided twelve Caribbean EMS operators strategic analysis of the e-commerce market and the competitive dynamics of the Caribbean region, in particular recommendations to stimulate EMS growth.

The symposium offered an exchange of ideas and innovative approaches.

  • Bermuda achieved 11% EMS growth in Quarter 1 2017 and they plan to build on this through a renewed focus on marketing and a pilot programme with the Bermuda government.
  • Following an EMS performance review, the Cayman Islands have been inspired to continue achieving EMS improvements by providing ease-of-use enhancements such as CDS kiosk implementation, mobile payments and guaranteed delivery.
  • Barbados presented its growth strategies which include focus on assisting SMEs, offering a money-back guarantee for EMS and most notably emphasized the dedication of its staff to EMS service performance excellence.
  • Grenada highlighted their implementation of which will allow compliance with EMSEVT V3, use of SMS customer notification and staff training.
With the dedication of the Caribbean EMS members in the region to fully execute the business plan, they will raise brand confidence by offering customers money-back guarantees on EMS date certain delivery commitments. 
The event was sponsored by Le Groupe La Poste who also shared their best practice in airline contracting. To promote cooperation and trade other top-trade lane partners Royal Mail and USPS also presented at the workshop. More participants then went on to take part in the EMS performance reports training workshop which took place after the symposium. To gauge progress on the execution of the EMS Business Plan, the next event in the region will be held in Barbados in May 2018.
6 June 2017

EMS operators unite to face competition in European market

EMS symposium Europe Competition is fierce for the large European e-commerce market. Large global integrators are well established and there is new competition from marketplaces, such as Amazon who are investing in their own delivery network. Posts have their own networks and some operate multiple ETOEs throughout Europe.

Against this competition, European EMS Cooperative members are meeting regularly to find ways to face these market challenges. Eighteen operators met in Paris in April to exchange ideas to develop EMS at the most recent EMS symposium for senior management of the Europe region. 
'La Boutique France' is a new website, developed by Le Groupe La Poste, for French SMEs to sell merchandise directly to Chinese consumers. Russia Post has expanded and improved the EMS network within Russia. EMS members, China Post and Japan Post also shared their strategies to promote further trade and cooperation with Europe. 
European operators are improving service by focussing on transport and customs. Georgia Post has achieved transport performance improvement through focus on its top three trade lanes. PostNL presented an innovative approach to transport data and highlighted its commercial approach to customs clearance. Royal Mail shared customs best practice which has led to EMS service improvement.
EMS commitment was demonstrated through the unanimous affirmation of the Paris Declaration to Position EMS for Growth in the European Region. The group will meet again Georgia in May 2018.
17 May 2017

Unanimous adoption of action plan to grow EMS in Africa

In April, around fifty senior managers from eleven UPU designated operators gathered in Lagos, Nigeria for an EMS symposium for the Africa region. The symposium's focus was on developing strategies to position EMS for growth through an understanding of market opportunities and the development of proven go-to-market strategies so that EMS is a market-ready solution for e-commerce customers in Africa.
Africa symposium
Of strategic importance to African EMS operators is transportation excellence. Kenya and Ethiopian airlines presented views on challenges and opportunities in transport. EMS members concluded that they should explore collaboration and the potential use of their collective market power in the region to negotiate better terms with transport providers. 
As a global network, EMS posts work together and share best practice. Nigerian and Ethiopian posts shared their EMS growth strategies. Togo and Cameroon presented customs best practice resulting in win-win relationships with local customs authorities and improved EMS service. There is a growth in cross border international purchases from other Africa countries. Top trade lane partners, USPS and Le Groupe La Poste, provided useful insights on how to further develop and promote EMS with key export destinations outside of Africa. 
The commitment of the participants was demonstrated through the unanimous affirmation of the Action Plan on Positioning EMS for Growth in the African Region. In addition, all members committed to completing individual action plans to ensure execution of the EMS Business Plan 2017-2020.
3 May 2017

2016 EMS award winners 

EMS award winners 2016

Congratulations to the 24 EMS award winners who delivered an excellent international express mail service to EMS customers around the world in 2016. 
Postal operators have to achieve high levels of service to win the EMS Cooperative's two categories of awards: EMS Performance Awards and EMS Customer Care Awards.
2016 EMS performance award winners

Gold: Hong Kong (China); Korea (Rep.); Latvia; Malaysia; Netherlands.
Silver: Hungary; Macao (China); Poland; Slovakia; Thailand; United Arab Emirates; Viet Nam.
Bronze: Chile; Norway; Serbia (Rep.)

2016 EMS customer care winners

Small (0-500 inquiries): Cambodia; Luxembourg; Romania.
Medium (501-5000 inquiries): Macao, China; Korea (Rep.); Singapore; Thailand; Viet Nam.
Large (over 5000 inquiries): China (People’s Rep.)

The 2016 awards were revealed for the first time at the General Assembly. All postal operators receiving awards have demonstrated that they provide an excellent and competitive EMS service.

UPU Deputy Director General, Pascal Clivaz, joined the EMS Cooperative Chairman, Patrick Richon, in recognizing the outstanding achievement of the 2016 performance award winners at the EMS Cooperative General Assembly. 

19 April 2017

General Assembly focus on new EMS Business Plan 

2016 EMS General Assembly

The EMS Cooperative General Assembly, held in Berne on 23-24 March, committed to the execution of the EMS Cooperative Business Plan 2017-2020. All members were urged to participate in the 2017 EMS regional and global events, dedicated to supporting efforts to position EMS for growth by reaching business plan targets and objectives. 
The meeting focused on cross-border e-commerce market trends as outlined in a market intelligence presentation, in which an increase in competitive options require EMS Cooperative members to ensure improvements in: 
  • EMS end-to-end time in transit and delivery reliability, 
  • offer full tracking and proactive notification to customers for peace of mind, 
  • communicate and fully promote delivery expectations by destination, and 
  • price EMS competitively, particularly for B2C customers, in order to provide a value proposition positioned for growth.
In addition, the General Assembly reviewed the last four years progress, noting the growth in volume of over 25% achieved during the 2013-2016 cycle. A success story was provided by Royal Mail which reported 18% EMS export volume growth during the last six months in a highly competitive market due to effective target marketing, pricing innovations, and service excellence.
The General Assembly approved the 2016 and 2017 budgets, noted progress on the website refresh, operational guide and transport and customs planning, approved performance targets, procedures and incentives for 2017 and onwards and approved pricing recommendations resulting from the pricing study. 
For more information:
3 April 2017

Arab region EMS operators focus on e-commerce growth

Senior managers from the Arab Region met in Dubai to focus on the execution of the EMS Business Plan 2017-2020 so that they are ready to meet an anticipated surge in EMS through e-commerce. Participants at the EMS Symposium in March, discussed expected increases in EMS profitability and agreed to the 'Dubai Declaration to Position EMS for Growth in the Arab Region'.

Middle East EMS symposium

The Arab region is already in a good position to grow EMS. 74% of online sellers from the Arab region already sell internationally through, on average, more than three online channels with electronics, fashion and jewelry and beauty brands among the most popular items. By 2020 it is estimated that there will be around a 6% growth of packages *. Arab Posts are poised to grow higher than the market rate if EMS Cooperative members ensure high quality of service through consistent reliability and visibility. 
Mr. Sultan Al Midfa, the acting CEO of the Emirates Post which hosted the event, noted that “this UPU EMS Symposium provided innovative ideas on the growth of EMS, with special focus on success stories from the region and the challenges facing the region’s postal organisations.” During the three-day symposium, top officials the Emirates Post, Liban Post, Saudi Post, Poste Moroc, Tunisia Post, Algeria Post, Japan Post, and the Sudanese Postal Service participated to share EMS service performance know-how; customs clearance and transport best practices and market successes in growing volume. 
All attendees agreed to the Dubai Declaration to Position EMS for Growth in the Arab Region, a commitment to ensure e-commerce readiness by reaching EMS Business Plan service performance targets through the implementation of EMS standards, Pay-for-performance and adoption of customs and transport framework agreements and best practices. 

According to research conducted by the Colography Group 

15 March 2017

Focus on Latin America: SME growth offers EMS opportunities

SME in Latin America

EMS Posts from Latin America are working to offer easy-to-use solutions to help small and medium-sized enterprises (SMEs) provide e-commerce internationally. EMS will be in demand as the Latin America e-commerce market is projected to grow annually by at least 15% over the next four years.

The amount of disposable income in Latin America has risen, particularly in Brazil, Mexico and Argentina. This resurgent economic growth has been jumpstarted by more than 50 million people joining Latin America’s middle class since the year 2000.

There is a growing number of small businesses in Latin America. SMEs make up more 95% of all businesses in the region and employ 67% of the workforce. Posts are looking at ways to work with SMEs that self-manage cross-border ecommerce operations. International EMS working with e-commerce marketplaces can offer smaller merchants a gateway to grow revenues by exporting through global marketplaces.

Latin America Posts are considering solutions that will improve the growth of global e-commerce sales among SMEs which will, in turn, grow EMS volumes. There is huge potential for EMS as more than 80% of cross-border e-commerce exports are shipped to inter-continental destinations, primarily the United States with strong growth opportunities in China and Spain.

For more information:

Sources: The Colography Group, International Monetary Fund, World Economic Outlook Database 2015; eMarketer, Worldwide Retail Ecommerce Sales, December 2015; Bloomberg, Africa to Add More to Workforce in 2015 Than World Combined, April 2015; World Economic Forum, Why SMEs Are Key to Growth in Africa, August 2015

27 February 2017

Focus on Africa: a growing economy connecting to the world

EMS in Africa

EMS Cooperative member posts in Africa are taking advantage of the growth in global e-commerce and the potential offered through further expansion.  
Approximately 450 million people will enter the African workforce over the next 20 years - more than all other countries combined. Africa’s younger generation of workers are tech-savvy and increasingly entering the middle-class with the means to shop online.
Increased internet access and the affordability of smartphones have allowed African customers to look beyond local shopping options to the increased choice and price options available through cross-border e-commerce. By 2019, online sales in the region are projected to reach US$34.7 billion which yields a compound annual growth rate of 23.9%.
Small and medium enterprises (SMEs) are the catalyst for Africa’s economic surge. 95% of all businesses can be classified as SMEs, employing 80% of the active workforce and contributing 50% of the African GDP. As a result, these businesses are the source of income for the rising middle class with a growing demand for new consumer goods.
African Posts are well positioned to facilitate the growth of global e-commerce through first mile access and delivery to every citizen and business in Africa. By meeting customers’ needs, particularly SMEs, select EMS Cooperative member posts in Africa are already realizing the growth potential by offering their customers high quality, visible, and affordable EMS services.
For more information:

Sources: The Colography Group, International Monetary Fund, World Economic Outlook Database 2015; eMarketer, Worldwide Retail Ecommerce Sales, December 2015; Bloomberg, Africa to Add More to Workforce in 2015 Than World Combined, April 2015; World Economic Forum, Why SMEs Are Key to Growth in Africa, August 2015

6 February 2017

New year, new EMS Cooperative Business Plan 

EMS Cooperative Business Plan

2017 marks the start the new EMS Cooperative Business Plan 2017-2020, 'Positioning EMS for Growth'. The Plan was approved by all EMS Cooperative members by consensus as it represents a way to provide customers with a express mail service that meets their needs.
It’s now time for members to act to meet the vision for EMS a 'A global postal network with end-to-end, date-certain reliability.' EMS is the fastest postal product and the KPIs in the Business Plan reflect the key product features required by EMS customers: reliability, visibility, customer responsiveness and value for money.

To further reinforce the importance of the new Business Plan, during 2017 all six regional symposia for senior managers will take its title ‘Positioning EMS for Growth’. The meetings will emphasize meeting Business Plan KPIs and end-to-end service performance excellence, particularly transport improvement. Business Plan symposia are planned to support members around the world: Arab regions (March); Africa (April); Europe (April); Caribbean: (May); Americas (June) and Asia Pacific (July).

The global growth in e-commerce offers a significant opportunity for EMS operators and the plan sets out a clear vision on the way to grow EMS global business. EMS Cooperative members should to contact their EMS Regional Coordinator if they need any further information and assistance.
For more information:
11 January 2017