News 2016

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EMS ready for holiday rise in global e-commerce

EMS Belarus preparing seasonal deliveries

EMS operators are ready for the surge in e-commerce volume which takes place following global shopping events at this time of year. 
 
Double 11 or Singles’ Day is celebrated on 11 November. From its small beginnings it has been embraced by the retailer Alibaba and today it’s the largest shopping festival in the world. For 2016 Singles Day, the main e-commerce retailers in China generated 350 million express and logistics orders. Express deliveries handled by the country’s main postal and express delivery enterprises reached 251 million items (the normal daily volume was 80 million from January - October 2016).
 
Black Friday which marks the unofficial beginning of the US Christmas shopping season is another key shopping event that now is an event worldwide. It is quickly followed by Cyber Monday, another peak shopping day on the Monday following Thanksgiving. Both events have now been embraced all over the world as a time when retailers offer discounts and increasingly shoppers opt to make their purchases online. The days are expected to bring in a combined total of more than 6 billion USD this year, according to Adobe Digital Insights.
 
In addition a new holiday, Double 12 has been launched in China by online retailers as a follow up to Singles Day. Taking place on 12 December, it is designed to improve the quality of products and services offered online and is focused on small- and mid-size retailers.
 
These peaks in online shopping also coincide with celebrations such as Christmas, New Year and Chinese New Year which also lead to a surge in demand for deliveries. This time of year is a challenge to express delivery operators but shoppers can be assured that EMS operators have in place reliable strategies to deal with the dramatic spike in delivery cross-border volumes during these months to ensure that customers receive their items on time.
 
For more information:

Image courtesy of Belarus Post

19 December 2016

Get ready for EMS in 2017

image

To ensure that the service continues to grow and meet customer expectations, members of the EMS Cooperative have approved a series of changes designed to ensure that the EMS service stays competitive. Members need to prepare now to be ready for the 2017 changes.
 
To help achieve the vision set out in the new Business Plan, the new Rules of Procedure contains a membership fee reduction if members demonstrate that they have met criteria aimed at improving the service. Many members have already reached these criteria but the fee reduction is an incentive to all EMS operators to provide a reliable, visible service.
 
All changes are designed to improve the EMS service for customers. By working together and preparing for 2017, EMS Cooperative members will continue to meet customer expectations. EMS Cooperative members should to contact their EMS Regional Coordinator for details on how to earn the discounts.
 
For more information:
5 December 2016

EMS quality of service: China and Japan’s twinning project 

EMS Twinning project

To boost EMS quality of service, the UPU’s DCDEV and the EMS Cooperative are working with members on twinning pilot projects* in three high impact EMS trading lanes: China Post - Japan Post; Egypt Post - Emirates Post Group - Morocco Post and Paraguay Post – Spain Post.
 
Each trading lane has different challenges. China Post and Japan Post launched the first project in March. The aim is for staff from both Posts to receive training and be motivated to improve EMS quality of service, further improve customer satisfaction and achieve strong financial results. 
 
Initiatives are already underway to meet these aims. China Post has tested and will soon launch a new IT system for Office of Exchange processing. Further China Post IT developments include a new system for clearing dutiable items, allowing integration with Customs authorities and a more convenient payment channel for customers. Another aspect has been China’s focus on air transportation. Parallel to this, Japan Post are developing measures to cope with the increased volumes expected in the next few years. To maintain high-levels of customer service Japan has been utilizing the way that they use sorting space and introducing more equipment to help streamline processes.
 
Staff from China and Japan are collaborating to resolve operational issues. Face-to-face meetings are important: in August staff from China Post visited Japan Post. The next project milestone will be a visit from Japan Post to China next February/March after the 2016 peak and the Chinese New Year.
 
* part of the framework of the development cooperation activities by the DCDEV
 
For more information:
16 November 2016

EMS is the largest express mail delivery network worldwide

EMS Global coverage

EMS members working cooperatively form the largest delivery network for express mail worldwide. Members provide customers with a high quality, reliable, international express mail service at a competitive price. 
 
The reach of the EMS Cooperative network is at a record level: it now covers 97% of global EMS traffic, including all major world markets. Membership of the EMS Cooperative continues to grow as postal administrations around the world recognise the benefits of membership. Haiti, Nepal and Suriname have all recently joined the EMS Cooperative bringing the number of members to a record 182 members, representing 91% of designated EMS operators worldwide.
 
EMS Cooperative members have reached consensus on market development priorities for EMS in performance reliability, product positioning and pricing. This shared vision is outlined in the EMS Cooperative Business Plan 2017-2020 with its commitment to continuous service performance excellence.
 
EMS is offered by postal operators of the Universal Postal Union (UPU) and as an inter-governmental organization it works to provide a truly universal network. To ensure that all countries, whether large or small, are represented in a balanced way the EMS Cooperative Board will expand in 2017 to include two additional seats exclusively reserved for members from UPU groups 4, which comprise a subset of developing and least developed countries as defined by the United Nations.  
 
For more information:
31 October 2016

Bhutan’s EMS strategy enhances Gross National Happiness 

EMS Bhutan

Bhutan Post’s unique vision for its postal network is “To deliver high quality postal and related services that will enhance the well-being of the Bhutanese people, thereby making Gross National Happiness (GNH) a reality.” 
 
Bhutan Post has worked hard to modernize its products. In 2007 Bhutan joined the EMS Cooperative and this led to a drive to deliver a competitive international EMS service. In 2013, Bhutan joined EMS Pay-for-performance and signed a Pay-for-performance agreement with Japan. 
Continuous improvements
EMS Bhutan
Bhutan’s strategy has been to work towards the EMS Cooperative's performance improvement targets one-by-one: in 2015 Bhutan joined Multilateral EMS Pay-for-performance and reached over 90% inbound EMS customs clearance time within 24 hours. EMS Cooperative's reports show that Bhutan's EMS performance has risen 55 world places from 88th in 2014 (22nd in Asia Pacific) to 33rd in the world in the second quarter 2016 (11th in Asia Pacific).
 
Work to improve continues and for 2016 there is a clear set of improvement targets aiming to reach the EMS Cooperative's five key performance indicators and the eight pre-requisites for EMS Performance Award Standards. Bhutan Post’s efforts have already been rewarded with an increase in inbound and outbound EMS volume since 2014 and also improvement in world ranking compared to other EMS operator's worldwide.  
 
Bhutan Post is committed to providing its customers with affordable and reliable international express mail service and the EMS service is already starting to meet the postal vision to enhance the well-being of the Bhutanese people.  
 
For more information:
10 October 2016
 

Launch of the EMS Cooperative Business Plan 2017-2020  

EMS Extraordinary General Assembly

The EMS Cooperative Extraordinary General Assembly, held at the cusp of the 26th Congress in Istanbul on 19-20 September, committed to the objectives of the EMS Cooperative Business Plan 2017-2020. 
 
The meeting focused on the significant opportunities over the next four years, as outlined in a market intelligence presentation, due to global growth in e-commerce driven by a growing middle class, digital infrastructure and technology expansion and the EMS value proposition made possible through members’ commitment to continuous service performance excellence. 

In addition, the General Assembly reviewed the progress made during the last four years, noting the growth in volume of over 20% achieved by its 182 members. The EMS Cooperative held over 70 regional events during the Doha cycle to support member adoption of new standards, Pay-for-performance, and the completion of individual action plans in order to reach network key performance indicators.

Best practice in service performance improvement leading to growth in EMS export volume was shared by members from Malaysia and the United Arab Emirates (UAE). Twinning project updates were given by China and Morocco to highlight the activities taken by China and Japan and between Egypt, Morocco and UAE to improve the service in their respective high impact trade lanes which is expected to positively impact global network reliability. Finally, the UPU Director General, Bishar Hussein, and Deputy Director General, Pascal Clivaz, joined the EMS Cooperative Chairman, Patrick Richon, in recognizing the outstanding achievement of the 2015 performance award winners:  

  • Gold: Azerbaijan; Great Britain; Hungary; Hong Kong (China); Latvia; Malaysia; Mongolia; Poland; Saint Lucia; Singapore; Slovakia.
  • Silver: Barbados; Brazil; Cyprus; Czech Rep.; Samoa.
  • Bronze: Iran (Islamic Rep.); Canada; Portugal; Moldova.

And the 2015 EMS Customer Care Award winners:

  • Medium group winners: Kenya, Korea (Rep.) and Singapore.
  • Small group winners: Iceland and Mauritius.
Congratulations to all award winners.
 

Lithuania Post offer EMS customers electronic updates

EMS Lithuanua

Lithuania Post is offering its customers the option of being updated on the status of their EMS item by SMS message or e-mail. This innovation notifies customers as soon as their EMS item arrives at the delivery depot allowing them to arrange a convenient delivery or Post Office pick up time. 
 
 "Electronic means of communication have become inseparable from our daily activities," explained Mikas Jovaišas, Head of Business Development at Lithuania Post. "Considering today's customer needs, we have created the possibility to proactively inform addressees regarding the status of items  by SMS messages or e-mail. This service is free of charge and can be chosen by customers wishing that the consignee of their sent item is informed electronically rather than with a paper notice that is left in the consignee's mailbox."
 
Business customers using Lithuania Post’s electronic self-service will be able to specify additional consignee contact information while forming a shipment order online. With the increase in online shopping Lithuania Post is in the best place to respond to customers e-commerce needs as it runs the widest network of postal access points in Lithuania. Customers sending EMS items that use this new free service and include additional contact details (SMS and/or email) will be assured that recipients are notified electronically rather than with paper notices.
 
This new additional service allows customers to receive their items rapidly and reduce operational costs for Lithuania Post. 
 
For more information:
7 September 2016
 

Africa rising: focus on EMS

PAPU conference - EMS

During the Pan African Postal Union (PAPU) Administrative Council meeting held in Yaoundé, Cameroon in July, more than 300 delegates, representing PAPU African members including directors general, ministry representatives and other senior management and participants from restricted unions and other organizations, met to discuss their collective vision for 2020 and how African posts can proactively develop innovative, integrated and inclusive solutions for customers and stakeholders. 
 
The forum featured a presentation on EMS Challenges and Opportunities in Africa which outlined the positive market outlook in Africa for e-commerce growth, provided individual country status on EMS performance KPIs, proposed market development strategies designed to boost customer trial of and loyalty to EMS, gave guidelines on partnering with competitors, and concluded with the future strategy for EMS.
 
The e-commerce market in Africa is expected to be US$ 50 billion by 2018 powered by the youngest continent on earth. PAPU adopted the recommendation for all African posts to reach objectives and key performance indicators of the EMS Business Plan 2017-2020 as a key strategy for posts to capture the significant growth expected in cross-border merchandise business.
 
In addition, seventeen participants from twelve postal operators from Africa took part in an EMS performance improvement workshop during the PAPU events. Participants worked together to identify common procedures to improve EMS in Africa and members exchanged expertise to identify potential solutions for performance issues. EMS managers heard the latest information on e-commerce innovations; supply chain issues; EMSEVT V3; Pay-for-performance; EMS marketing; and EMS reports and performance monitoring. All participants produced individual action plans designed to improve EMS quality of service. 
17 August 2016

EMS e-commerce and market development for Asia-Pacific

EMS symposium Asia Pacific

Twenty Asia-Pacific postal operators re-affirmed their commitment to the goals set out in the Bangkok Declaration on EMS cross-border e-commerce and agreed to build on the tremendous EMS growth in the region of 22% in 2015 by committing to implement market development strategies highlighted at the latest EMS E-commerce Symposium for senior management in Kunming, China held on 30 June and 1 July. 
 
Asia-Pacific is a key market for EMS. The region’s continuing success is due to Asia-Pacific’s EMS operators working cooperatively to support new market demands and improve EMS quality of service. China Post and Japan Post signed the first twinning project pilot and are already benefitting from improved service reliability.
 
In a series of outstanding presentations, senior managers shared their expertise and work developing EMS through e-commerce. Crucial to the network’s success is achieving and maintaining good EMS performance. Both Malaysia and Bhutan used EMS performance award targets as a way to monitor and improve service. Japan and Viet Nam discussed their marketing development strategies to target EMS customers, including Japan’s EMS promotion in cooperation with e-commerce platform providers and Viet Nam’s improved IT solutions for customers. 
 
China focused on their improvements to the global supply chain put in place to meet the demands caused by a 30% increase in cross-border e-commerce in 2015. China Post has invested in processing capability; more convenient online options for customers; more e-commerce products and strengthening coordination with customs authorities. EMS is a global product and the symposium included presentations from operators from Latin America and Europe. Brazil Post and Netherlands Post shared information on their EMS cross-border e-commerce growth and expectations for Asia-Pacific. 
 
The symposium offers all EMS operators an overview of the general market situation for Asia-Pacific as well as the innovations from operators in the region. There is a shared vision to continue positioning EMS to meet e-commerce demands and to position EMS member posts as customers’ essential, trusted partners to facilitate cross-border trade. 

Jamaica achieves 35% EMS export growth over 4 year period 

Pos Malaysia

Jamaica Post has not been daunted by the increasing competition in the Caribbean market and has worked hard to achieve a staggering 35% EMS export growth since 2012.
 
In a crowded marketplace, Jamaica's knowledgeable and committed staff have acted quickly to identify and tap into the demand for EMS from the Jamaican micro, small, and medium-sized business sector. Small businesses, the self-employed and local online businesses have been seeking affordable and quick delivery options to send items to their overseas customers and Jamaica’s EMS has provided a market-ready solution to meet this demand.
 
Marketing campaigns have ensured that Jamaica Post's EMS export volumes continue to grow. In 2014, promotion of EMS was intensified through radio commercials and interviews; participation in expos; presentations at professional and private sector meetings. Jamaica Post staff have worked to educate local customers on the ubiquitous reach of the international EMS network and plan to increase use of the service by adding a further 16 offices. 
 
Along with creative marketing, they are constantly analysing EMS data in order to close service gaps and ultimately the quality of end-to-end EMS service offered to customers. To begin with they have concentrated on their top three import and export trade lanes: USA, Canada and Great Britain. As part of the EMS network they are working with other EMS stakeholders to explore strategies to improve quality of service and thus market share. To support these initiatives, Jamaica Post is in the process of upgrading to IPS and continues to work with the Jamaica Customs Agency to identify ways to improve efficiencies in Customs procedures that impact on EMS delivery standards.
 
Jamaica Post is aiming to build on this growth through further development of their EMS service and by attracting new e-commerce customers. Their commitment to the continuous improvement of the EMS service was cemented as Jamaica was one of the Caribbean operators who signed the Bridgetown Declaration on EMS Cross-border E-Commerce principles and the continuous improvement of the quality of EMS service in the Caribbean region. 

Pos Malaysia forays into e-commerce as a way forward

Pos Malaysia

In today’s era, the e-commerce or online business is rapidly shaping the economic scenario worldwide. The forecasts made by the digital research company eMarketer, suggests that global e-commerce business to consumer (B2C) sales will rise to over two trillion dollars by 2016. Hence, Pos Malaysia Berhad (Pos Malaysia) forays into e-commerce business to delve and tap further into new business opportunities.
 
A significant milestone was the launch of Pos Malaysia’s first e-commerce hub on 28 March 2016 in order to provide amongst other things, greater access to Pos Malaysia’s local and international logistics capabilities, infrastructure and delivery networks as well as various e-commerce solutions to customers and merchants. 
 
Secondly, Pos Laju, the courier arm of Pos Malaysia had recently collaborated with Shopee, the first mobile social commerce marketplace, to enable their merchants and buyers perform online transactions and at the same time to empower individuals and businesses to buy and sell, safely and securely on mobile platform.
 
In addition, Pos Malaysia had introduced the Pos Laju EziBox which enables entrepreneurs and the public to collect their items at their own convenience.  Their parcels will be sent to the nearest Pos Laju EziBox for them to collect within 48 hours after receiving SMS notification from Pos Laju. The e-Commerce platform creates 5,700 touch points throughout the region that easily connects 8.5 million addresses in Malaysia. Pos Malaysia’s e-Commerce segment will create concrete benefits to its customers by enhancing their user experience and providing greater access to a suite of e-commerce solutions.
 
Overall, Pos Laju has consistently won Superbrands Malaysia 2011, and recently, Pos Laju clinched the Brand of the Year, yet again. Pos Laju has also been winning the Frost & Sullivan Malaysia Excellence Award for 8 years in a row in the Domestic Express Service Provider of the Year category until 2015, and recently secured the e-Commerce Logistics Service Provider of the Year. Pos Laju has also won the Reader’s Digest Trusted Brand Gold Award for 11 consecutive years in the Airfreight/Courier Category. A part of that, Pos Malaysia International (PMI) has been announced as a gold achiever for its outstanding EMS performance for the year 2015. The awards will be presented at the 2016 extraordinary EMS General Assembly in Istanbul, Turkey. Thus, with various recognitions received by Pos Malaysia throughout the years, it takes pride in its achievement and hopes to continue to excel in its future undertakings.
 
For more information:
4 July 2016

E-commerce pilot project in Africa

E-commerce is a priority for EMS Cooperative members in Africa as demonstrated by the signing of the Addis Ababa Plan of Action for E-Commerce in 2015. In May, an e-commerce workshop took place in Berne for African members taking part in an e-commerce pilot project.
 
The workshop looked at regional trends; market demands; e-commerce innovations and customer needs. The group discussed actions needed to ensure e-commerce readiness.
 
The participants are well placed to work together to share strengths and take forward the actions needed. For example, Ethiopia has the highest EMS volume growth and excellent EMS service performance progress; Nigeria is strong on EMS export growth; Kenya excels in EMS customer care performance and Senegal has a high level of EMS service performance.
 
Participating pilot posts are expected to fulfil their compliance with the Addis Ababa Plan of Action and enhance their e-commerce readiness to achieve the targets set out in the EMS Cooperative Business Plan.
 
The workshop was organized by the UPU in collaboration with the Pan African Postal Union (PAPU) within the framework of the Regional Development Plan for Africa 2013–2016.​

Caribbean managers commit to strategies to grow EMS

In May, an EMS market development strategy symposium for senior management of the Caribbean region was held in Bridgetown, Barbados. While regional service performance is maintained at a relatively high level, there is scope for some Caribbean members to grow EMS export volume in line with the global potential. As such, the global and regional market situation, Caribbean trade lane market know-how, and target industry and pricing strategies were explored to help boost EMS growth by the 28 participants representing 23 postal operators in attendance. 
 
As major global trade lane partners, France and the United States focused on improved transportation and supply chain processes. Successful achievements in service performance improvement were shared by the 2015 EMS Performance Award winners, Saint Lucia and Barbados. Jamaica’s success story of 35% EMS export growth since 2012 was achieved through the implementation of creative marketing underpinned by knowledgeable, committed staff. Participants shared EMS market updates and the work being done to meet e-commerce customer needs and ideas were exchanged to communicate the value of the global EMS network through active engagement of postal employees to facilitate shipping by tourists and visitors.
 
The commitment of the participants was demonstrated through the unanimous affirmation of the Bridgetown Declaration on EMS Cross-border E-Commerce principles and the continuous improvement of the quality of EMS service in the Caribbean region. An EMS Symposium for the Caribbean region will be held in May 2017 to gauge progress on both continuous service performance improvement and implementation of market strategies to build the EMS business.

Colombia’s EMS exports grow more than 70% in three years

Colombia's postal service, 4-72, has focussed on improving their international EMS service, resulting in a remarkable rise in EMS exports: a growth of 70% since 2012.
 
The business-to-consumer and business-to-business markets grew as EMS Colombia made international express mail service improvements to address the needs of their customers. Colombia’s aim was to offer attractive international express delivery costs; carefully balanced with service improvements, such as faster EMS delivery times, as well as more scope for customers to manage their purchases and returns.
 
EMS Colombia started by identifying issues that affected their EMS quality of service and noticed inconsistencies in the reporting of delivery information. Colombia's aim was to streamline EMS delivery communication so they set up an improvement action plan that included changes to IT and staff training on EMS. Their work has been recognized: Colombia’s 4-72 improvements in information and communications technology has won awards and they have been commended by the Postal Union of the Americas, Spain and Portugal. 
 
Colombia’s national postal network provides affordable international EMS delivery options which have resulted in trade lane expansion and broadening of new international market opportunities. This growth in E-commerce has given small merchants in Colombia the opportunity to explore new markets.

European managers build on 36% growth of EMS exports

In April, an EMS market development strategy symposium for senior management of the European Region was held in London, hosted by Royal Mail. EMS exports grew 36% in Europe in 2015 due to e-commerce sales which are expected to reach €450 billion by 2017.
 
The global and regional market situation, European trade lane market know-how, and target industry and pricing strategies were explored to further underpin EMS growth by the 45 participants representing 22 postal operators in attendance. A perspective from the Asia-Pacific region, a focus of European trade, was given by participants from posts of Thailand, Vietnam, Australia and Japan. Executives from Royal Mail, Her Majesty’s Revenue and Customs and Border Force gave a joint presentation on the successful implementation of the UPU’s Customs Declaration System which has facilitated trade, increased customer satisfaction and enhanced security for EMS items imported into Great Britain. Participants shared EMS market updates and the work being done to enhance their EMS services to meet e-commerce customer needs and ideas were shared to communicate the value of the global EMS network to help customers go global.
 
The commitment of the participants was demonstrated through the unanimous re-affirmation of the Amsterdam Declaration on EMS Cross-border E-Commerce principles and the continuous improvement of the quality of EMS service in the European region. Le Groupe La Poste announced it will host the next EMS Symposium in Paris, France in April 2017.
 
For more information:
18 May 2016

Awards for best performing EMS operators in 2015

Each year the EMS Cooperative recognizes excellence by rewarding outstanding EMS operators with two categories of awards: the EMS Performance Awards and EMS Customer Care Awards.
 
The number of operators achieving the high-standards needed to attain EMS Performance Awards grew in 2015, with 20 operators with consistently high EMS performance as set out in the EMS Performance Award criteria. The Gold winners: Azerbaijan, Great Britain, Hungary, Hong Kong (China), Latvia, Malaysia, Mongolia, Poland, Saint Lucia, Singapore, Slovakia. Silver: Barbados, Brazil, Cyprus, Czech Rep., Samoa. Bronze: Iran (Islamic Rep.), Canada, Portugal, Moldova
 
The EMS Customer Care Awards recognize consistently high-levels of customer service, based on inbound inquiry groups: small, medium and large.
 
For the first time, the EMS Customer Care Award winners were selected on 2015 performance instead of an annual vote. This change has led to several medium and small operator winners. The medium group winners are: Kenya, Korea (Rep.), Singapore and the small group winners: Mauritius, Iceland.
 
The awards will be presented at the 2016 Extraordinary General Assembly in Istanbul.
 
For more information:
18 April 2016

Posts cooperate to improve EMS in new twinning project

Some of the largest EMS exporters and EMS importers have recently signed Twinning Project* agreements aimed to improve EMS network service performance. 
 
China Post and Japan Post are cooperating in the first twinning pilot project (signed 16 March); followed closely by a second pilot between Egypt Post, Emirates Post Group and Morocco Post Group (signed 23 March). The next expected participants are Spain and Paraguay.
 
The Posts in the pilot all represent high impact trading lanes and will cooperate on an agreed range of objectives, ranging from operations through to capacity building. One innovation is sharing ideas to optimize human resources; Japan Post and China Post will second employees in each other’s operations to learn and develop best practices. 
 
A key area of cooperation will be EMS Supply Chain improvement. The pilot will consider agreements with airlines and customs aimed at improving international transport of EMS items and subsequently boost the quality of service. There will be a focus on streamlining operational and information processes so that Posts are benefitting from the latest technology. EMS relies on robust Electronic Data Interchange and the pilot includes improvements in the exchange of standardized electronic messages for international postal transport as well as for customs. 
 
It is hoped that the work being done in these initial pilots will bring benefits, not just for those involved, but that their work will boost the quality of EMS service worldwide and positively impact the EMS network to benefit customers worldwide. 
 
* part of the framework of the development cooperation activities by the DCDEV
 
For more information:
1 April 2016

Market intelligence helps EMS stay competitive

EMS Cooperative members benefit from regular market intelligence updates provided by The Colography Group, Inc. A recent report presented to the EMS Cooperative in February reflected on holiday sales, as well as the global economic outlook and what to expect in 2016.
 
During the 2015 holiday season, EMS operators invested additional resources to meet the increased demand for cross-border shipping. The largest of these by far, was China's Singles Day Sales which grew 60% in 2015 and involved 232 countries around the world. 
 
Aside from these holiday peaks, the market is continually evolving and EMS market intelligence highlights how members need to make service enhancements to meet customer expectations. Looking at 2016, the global economy is expected to be marginally better than 2015. However, this is an uncertain outlook due to continuing volatility in financial markets.
 
For 2016, EMS operators can expect cross-border e-commerce shipping growth rates to continue to outpace traditional retail storefronts and GDP. As the key provider in e-commerce deliveries, it is crucial for Posts to deploy strategies that protect business and exploit EMS advantages. 
 
For the full reports:
14 March 2016

EMS enhancements to the Customs Declaration System will boost customer satisfaction

The EMS Cooperative has been working with the UPU’s Postal Technology Centre on new requirements focused on enhancing Customs Declaration System (CDS) functionality.
 
EMS operators will benefit enormously from the introduction of CDS because it has the potential to reduce paperwork, thus speeding up customs processing and the delivery of EMS items. The enhancement will assist EMS operators work effectively with customs, increasing throughput, including the ability to print EMS labels containing sender and receiver telephone numbers and email addresses. 
 
It aims to better support dissemination of important information, such as prohibited items and harmonized tariff codes (HS codes) provided via web services calls to CDS API. 
 
Another feature is CDS Kiosk, a simple plug and play on postal operators’ websites. CDS Kiosk offers a user experience through the CN22/23 data capture process, allowing postal customers (consumers and businesses), to provide their postal declarations in advance.
 
CDS provides a means for the Electronic Data Interchange (EDI) of standard messages between postal operators and their national Customs Authorities, as well as for electronic message exchanges via ITMATT between postal operators. CDS provides an electronic equivalent to paper customs forms and captures digital customs responses, both to the local post, and to the origin post sending a mail item (i.e. security alert). 
 
CDS will help customers, posts and customs authorities through improved service, lower costs and increased network security. The enhanced CDS has been available since 29 January to EMS operators of UPU member countries.
 
For more information:
29 February 2016

2016 General Assembly approves future strategy for EMS

Members at the 19th EMS Cooperative General Assembly made important decisions which will impact the EMS network, by approving the EMS Cooperative Business Plan 2017–2020 and the EMS Cooperative 26th Congress resolution. 
 
Fuelled by growth of the e-commerce market, EMS global volume grew 21% in 2015 compared to 2014. The new Business Plan aims to build on this growth by providing EMS customers with a high quality, reliable, standardised EMS service worldwide at a competitive price. The plan sets out a clear idea of where the EMS Cooperative needs to be in 2020 and requires commitment by every member for continuous service performance improvement.
 
The General Assembly also approved the 2016 budget and work plan which prioritizes training and resources to support members in meeting EMS business expectations. The key activities over the next year include continuing the extensive schedule of regional EMS support through training and symposia; an increase in standards and measurements activities and new EMS Operational Guide and EMS website enhancement work. 
 
For more information:
12 February 2016

Members ready to build on 20% EMS growth in 2015

EMS Volume Growth

After an outstanding year for EMS in 2015 in which volume has grown over 20%, the EMS Cooperative plans to build on this success by focusing on boosting service performance excellence and market development strategies in 2016.
 
All EMS Cooperative members must commit to service performance excellence through full engagement in EMS Pay-for-performance, quick adoption of new standards including EMSEVT V3 and ITMATT, ensuring strong relations with local customs, entering into performance agreements with contracted airlines and their ground handlers, and reaching all key performance indicators.
 
Market development strategies, including competitive pricing to attract the B2C market, targeting industries with high growth potential, launching value-added services, trade lane know-how to help customers go global, and improving service reliability will be the focus of the year’s regional EMS Symposia for senior managers series to be held in London on 14-15 April for Europe, in Barbados on 9-10 May for the Caribbean, and in Kunming, China on 30 June-1 July for Asia-Pacific.
 
The EMS Cooperative Extraordinary General Assembly on the cusp of the 26th UPU Congress will be held in Istanbul on 19-20 September and will kick-off the start of the next four-year business cycle for EMS.
 
The EMS Unit looks forward to seeing all members at our next EMS Cooperative General Assembly on 4-5 February and working with all members of the EMS Cooperative to ensure continued profitable EMS growth in 2016. EMS Cooperative members are encouraged to contact their respective EMS Regional Coordinator for support. 
 
For more information:
20 January 2016

Keep me safe to get me there faster

UPU campaign

EMS operators want to process and deliver international mail and packages securely and on time. And Customers can rely on Posts’ affordable and reliable service to deliver their EMS packages – but they need to help them, too.
 
Posts can deliver all sorts of things. But there are dangerous goods and prohibited items that cannot travel through the international postal network.
 
Dangerous goods can cause harm to people, including customers or postal, customs and airline staff, and cause material damages. Prohibited items also include dangerous goods, but also valuables, obscene materials, counterfeit materials or other items that some countries simply don’t accept on their territory.
 
As always, customers must check the rules before sending a package or a parcel. Not only will keeping the content safe prevent harm or danger to people, but safe mail will be processed more efficiently and delivered more quickly.
 
EMS volume has grown over 20% in 2015 to date. EMS operators work hard to comply with the latest security measures and work with airlines and customs officials to better screen what they process and transport.
 
Check before sending! Help EMS operators deliver your packages efficiently and safely, and check the content of your parcel or package before sending it.
 
For more information:
4 January 2016